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CUSTOMER SERVICE ![]() Welcome to OneEcoStep.com! We live in a world full of chemicals, additives, and synthetic products that contribute towards imbalance in the eco system and are causing an increase of health risk to consumers. OneEcoStep is a business that has been set up to support and bring focus to the need for us all to take care of our environment for now and for our future generation. We intend to achieve this by selling and giving our conscious minded consumers a choice with organic and eco friendly goods. We are in a continuous look out for more eco friendly products to bring to you. Hopefully we will be able to do so soon. We hope you have a good experience shopping with us. Please feel free to contact us anytime contact@oneecostep.com.sg or call 65-81132204.
Payment options : Online purchasing is through Pay pal (Master card, Visa and other major credit cards). You could also pay by bank transfer. Kindly contact us at contact@oneecostep.com or call 65-81132204 for bank details.
Return policy : In the event of wrong shipment or defect we will exchange the items and the shipping cost will be absorbed by us. However in the case of wrong selection from your side the item will still be exchanged but the shipping cost will be borne by you. In case you are not satisfied with our product simply send us an email and we will refund your full payment (please keep the items in its original condition). Please post the item back to us. The item will be exchanged or full amount refunded provided it is in its original conditions with its tag and the original packaging. For all the above issue kindly send us an email with your order details at sales@oneecostep.com
Privacy : We take your privacy seriously and we do not rent, sell, or share your personal information with any other companies or individual. The information that we collect will be strictly used for providing you with better services.
Certification : Organic cotton - we use organic cotton which is grown , hand picked by family farmers and the complete textile process done in India by Union Control (f.k.a SKAL) certified suppliers. Not only the fabric is organic, the entire cutting and stitching process is organic certified. Soap Nut : We get our soap nut from India which is grown wild and picked by the local tribal people. No processing has been done other than cracking the shell to remove the seeds. However there is no Organic certification available for soap nut.
Disclaimer : The information contained in this Site is for general guidance on matters of interest only. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, OneEcoStep.com is not responsible for any errors or omissions, or for the results obtained from the use of this information. Shipping & Delivery : Singapore customers - Shipping will be free of charge for Singapore customers. International customers - kindly contact us for the shipping details once you have selected the products. Delivery : Your goods will be sent out usually between 3 to 5 working days after the receipt of the order. |
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